Previous to 2021, we did not promote outsourcing services to group practices. Instead, we offered a software solution for in-house billing. We still have that billing solution available, but we now believe outsourcing is a better solution, for these reasons:
Fits well with digital systems
Electronic systems (digital intake forms, web-based scheduling, web-based payments, telehealth, electronic EOBs) makes outsourced billing a natural fit. In-house billing made sense when the patient filled out intake forms in the lobby, and all EOBs arrived in the mail - but, we are no longer in that world.
Consistent high collections
Professional billing people using professional billing software will result in better collections 99% of the time...and those results will be consistent. For a large group practice, there is a lot of money at stake. One hiring mistake can create enormous losses...and it doesn't take long with the timely-filing rules.
Lower billing costs
A traditional billing service might charge 8-10% of collections. Summit-Edge outsourcing tends to fall in the 2.5% - 3.5% range. Many group practices have in-house billing costs that are higher. The best time to implement Summit-Edge outsourcing is when you are faced with hiring a new front office person. Evaluate outsourcing with Summit-Edge, before hiring that person.
A Summit-Edge solution enables you to simplify the staffing of your front office. Hiring decisions will not be so critical. Turnovers are not a big concern, because most staff can be quickly trained. You'll be able to staff the front office with persons with ordinary life skills, rather than what would be needed for billing.
The comprehensive Practice Management Systems (PMS) + Electronic Health Record (EHR) systems are prohibitively expensive for groups. Summit-Edge can provide the PMS part - free! The practice has complete flexibility to choose an EHR solution.
Therapist payout system
Group practices always have the challenge of figuring out net collections for each therapist at the end of the month. It always balances with payments entered. It easily adjusts the payout for issues like bad checks, insurance payment recoveries, data-entry errors, etc. The Summit-Edge payout system is accurate and completely automatic. It's just a matter of clicking a button at the end of the month.
Special systems for group practices
Many counseling centers offer group services. The Summit-Edge system provides special features for managing these group services.
While the basic system is highly configurable, a group practice may have a special need which can be met by customizing the software. In most cases, we will tailor the software to address these special needs.